Rapid online assistance.
Our Remote Services enable you to get rapid access to
support and expert information, 24/7.
The underlying principle is simple: The Prinect software
operating your Heidelberg machine has built-in remote functionality
that permits a whole range of services to be performed on your
equipment via the Internet.
Once your Heidelberg machine is connected, a Heidelberg
Systemservice technician will, at your request, be able to access
your system to provide live assistance, analyze log files, run
diagnostics or even correct a fault. Up to 90% of problems
reported on Prinect/CtP workflow systems to our Remote Services
center are solved in this way.
- Diagnosis: troubleshooting, problem resolution and help on
- eCall: emergency expert assistance within guaranteed response